Theme support
Support for Hervelles Veyra.
Find help for installing, setting up, and managing the Hervelles Veyra Shopify theme. Support is focused on theme features, setup guidance, and documented theme behavior.
Contact support
Need help with Hervelles Veyra?
Email our support team at support@hervellesveyra.com with your store URL, theme version, a clear description of the issue, and screenshots when helpful.
Included support
What support includes
- Theme installation guidance.
- Help locating theme editor settings.
- Guidance for homepage, product page, collection page, cart, and content pages.
- Clarification of documented theme features.
- Assistance with issues caused by the original theme files.
Not included
What support does not include
- Custom store design or bespoke development work.
- Third-party app setup, app styling, or app troubleshooting.
- Custom code added after purchase.
- Store strategy, copywriting, photography, or product setup services.
- Shopify platform outages or account-specific admin issues.
Support FAQ
Frequently asked questions
How do I install Hervelles Veyra?
In Shopify admin, go to Online Store, then Themes. Choose Add theme, upload the theme ZIP file, and wait for Shopify to process the upload.
Should I publish the theme immediately after uploading?
No. We recommend customizing the theme, adding your own brand content, reviewing key templates, and previewing the store before publishing.
Can I use Hervelles Veyra for beauty, wellness, candles, jewelry, or lifestyle products?
Yes. The theme was designed for premium product-led stores, including beauty, wellness, candles, jewelry, home fragrance, gifting, and lifestyle collections.
How do I change the homepage sections?
Open the theme editor, select the homepage, and add, remove, reorder, or edit sections from the sidebar.
How do I add my logo?
Open Theme settings, then Brand. Upload your logo image and review the header preview on desktop and mobile.
How do I change colors and typography?
Open Theme settings and review the Colors and Typography groups. Adjust the settings, then preview the homepage, product page, and collection page.
Why are some product sections empty?
Some product sections display optional content from product metafields or product data. If the relevant content is empty, the theme hides that area cleanly.
Does Hervelles Veyra support product videos?
Yes. Product media can include Shopify-supported product images, videos, external videos, and 3D models where Shopify supports them.
Can I use apps with this theme?
Yes. Hervelles Veyra supports Shopify app blocks in compatible areas, including product pages and app sections.
Can you customize the theme for my exact store?
Standard support does not include custom design or custom development. You may work with a Shopify expert or developer for store-specific changes.
What should I include when contacting support?
Please include your store URL, theme version, the page or section involved, a short description of the issue, screenshots, and steps to reproduce the issue.
How fast do you respond?
Support requests are reviewed within 2 business days. More complex questions may require additional follow-up details.